CANCELLATIONS

Client agrees to the following cancellation policies:

 

(a) Cancellations and Cancellation Fees. Whiskers At Home requires 4 days or more advance notice of cancellation of the scheduled Pet Care Service unless specified otherwise herein. Failure to provide 4 days notice will result in a cancellation fee equal to 50% of the total invoice for the scheduled pet care service that is cancelled. Failure to provide 24 hours advance notice of cancellation of any scheduled service will result in a cancellation fee equal to the total fee for the cancelled service. Returning home early is the same as a last minute cancellation and is charged at 100% of the original scheduled service. Any prepaid deposits for the Pet Care Service will first be applied to the cancellation fee and any remaining balance will be refunded or applied as a credit for future trips.

 

(b) Holiday Cancellations: Any cancellations prior to a major holiday; i.e.: New Years Eve and Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day, with less than a 7 day notice will result in a cancellation fee equal to 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

 

(c) Termination of Long Term Mid-Day Service: Whiskers At Home requires that you provide two weeks (14 day) notice in the event long term mid-day service (mid-day service between 11am – 3pm scheduled for a minimum period of three months) is no longer needed. If you fail to provide such notice, payment in full is due for the service originally agreed upon.